FAQS
ORDERING
DO YOU OFFER FINANCING?
Yes. We have partnered with Affirm to be able to provide your financing needs. Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months. For more information on Affirm please visit their help page.
MY CREDIT CARD DECLINED BUT I HAVE FUNDS IN MY ACCOUNT. HOW DO I CHECK OUT?
Your bank is most likely protecting you from potential fraud! Since we are an e-commerce luxury site, flagging is common. Just give your bank a quick call and let them know you approve the purchase and you should be able to run it again.
HOW FAST ARE ORDERS PROCESSED?
We process orders between 1-5 business days if your order is in-house and is not made-to-order or engraved.
CAN I UPDATE/CANCEL MY ORDER AFTER IT HAS SHIPPED?
We cannot update or cancel orders after they have shipped. You will have to receive the order and return it for a refund and/or exchange. You are able to cancel your order within 24 hours of placing the order. After that, it cannot be cancelled.
WHEN IS THE LAST DAY TO ORDER FOR HOLIDAY DELIVERY?
Orders can be placed until December 19th, 2022 for an on time Christmas delivery. However, please note we cannot control weather related delays and apologize in advance for any inconvenience.
SPECIAL ORDERS
HOW LONG DO SPECIAL ORDERS TAKE FOR DELIVERY?
Special orders take 6-8 weeks for production. Once the item(s) are produced and shipped, you will receive a notification with shipping tracking information.
WHAT IS THE REFUND POLICY ON SPECIAL ORDERS?
Special orders are final sale and non-returnable.
SHIPPING
HOW LONG DOES SHIPPING TAKE?
Once processed, orders are shipped USPS or Fedex 2 Day. Please note, we do not ship out on Saturday and Sundays. International shipping is available for certain regions.
DO YOU REQUIRE A SIGNATURE UPON DELIVERY?
Yes!
RETURNS/EXCHANGES
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Returns and exchanges are easy – and shipping is free. We accept returns for unworn or unused items within 14 days from the delivery date.
Orders placed in the month of December qualify for our extended holiday return policy. Returns on items purchased during this window will be accepted through the middle of January of the following year.
The item must be in the original condition that you received it. It must also be in the original packaging. We reserve the right to deny a refund or exchange if the item(s) returned are not in original condition or do not meet our quality standards. All special orders and sale items are FINAL SALE.
Please note we are unable to accepts returns or offer exchange credit for special, personalized, custom, engraved, rush or final sale orders. These are all non-cancelable and non-returnable.
To process a return, please email us at info@sethicouture.com requesting a return shipping label. We will email you a label within 24 hrs. Please include the original packing slip in the shipment. Failure to include the packing slip may cause the return to not be processed.
To process an exchange please contact us at info@sethicouture.com so we can coordinate the purchase of the new item.
If you need any further help or have any questions about returning/exchanging your item(s), please reach out to info@sethicouture.com.
HOW DO I GET NOTIFIED IF MY RETURN WAS RECEIVED?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
I HAVE NOT RECEIVED MY REFUND. HOW DO I FIND OUT THE STATUS?
If you haven’t received a refund yet, first check your bank account, then contact your credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sethicouture.com
I RECEIVED MY RING, BUT IT IS NOT THE RIGHT SIZE. HOW DO I FIX THIS?
We are happy to resize for you! Engagement rings purchased at full price receive one complimentary sizing. Sizings typically range from $75-$150 depending on size and metal. For eternity bands, you will have to return the ring and place and new order for the correct size. If the size is not offered online, we can place a custom order for the correct size.
WARRANTY/INSURANCE
DOES MY JEWELRY PURCHASE INCLUDE A WARRANTY
Sethi Couture guarantees your jewelry to be free of manufacturing defects for one calendar year from purchase. Manufacturing defects can include clasp breakage, missing stones, loose diamonds or loose prongs.
Manufacturing defects do not include general wear and tear, scratching, stretched chains/rings, lost jewelry, or jewelry damaged due to improper cleaning or storage.
Because we stand behind our designs and our manufacturers, any third-party or outside jeweler altering your jewelry will void your warranty with us! Have a question about your piece or how to care for it? Please reach out to info@sethicouture.com
DO YOU OFFER INSURANCE?
We highly recommend insuring your Sethi Couture purchases. We don’t offer insurance through us, but a company we love and trust is Jeweler’s Mutual Insurance, an insurance company that specializes solely in jewelry. Just like you’d purchase insurance for a car or home, jewelry insurance is imperative for peace of mind and protects against loss, theft, damage or mysterious disappearance. We are happy to provide a record of purchase, detailing the specs of your jewelry, that is accepted by most insurance companies to determine replacement value.
REPAIRS
DO YOU OFFER REPAIRS?
We stand behind the quality of our work and are happy to repair any Sethi Couture item purchased from our retail or online store. To send in a repair, please ship to
SC
290 Main Street
Los Altos, CA 94022
Products purchased through our authorized retailers must be returned to the retailer to process the repair.
PRODUCT
WHAT IF I DON'T KNOW MY RING SIZE?
To get an approximate size of your finger, try the Home Ring Sizer. When stacking multiple rings, size up by 1/4 or 1/2 size.
HOW DO I CARE FOR MY JEWELRY?
Proper care is imperative for long-lasting, beautiful jewelry. We suggest storing your items in a designated box and removing them before sleep and exercise.
DOES THE BLACK RHODIUM WEAR OFF?
Pieces with a black rhodium finish will wear over time. The black rhodium will lighten and develop a patina which will continue to give a vintage aesthetic. The item can be black rhodiumed again to give the original blackened effect. In order to maintain the black rhodium finish longer, be sure to remove your jewelry when washing your hands, applying lotion and showering.
ARE YOUR STONES CONFLICT FREE OR ECO FRIENDLY?
Sustainability is important to us. We work with suppliers and miners to support the most environmentally sustainable practices in the procurement of diamonds, gemstones and metal. We are proud to support the Kimberley Process, a United Nations effort to prevent conflict diamonds from entering the mainstream diamond market.
